Updatrr Feature
Automated Order & Shipment Updates on WhatsApp
Keep customers informed at every step — order placed, shipped, out for delivery, delivered — automatically via WhatsApp.
How it works
Three steps to get started
Shopify order event triggers
Updatrr listens to Shopify order events: placed, confirmed, shipped, delivered, cancelled.
WhatsApp message sent instantly
A personalized WhatsApp notification with the order number, items and tracking link is sent to the customer.
Customer stays informed
No more 'where is my order?' queries — customers know their order status before they need to ask.
Why Updatrr merchants love it
- 80%
fewer support tickets after enabling order updates
- ✓
Covers all order stages: placed, confirmed, shipped, out for delivery, delivered
- ✓
Includes tracking links from your logistics partner
- ✓
Customizable message templates with your brand name
- ✓
Works for prepaid and COD orders
“The unified inbox is a game changer for our support team. WhatsApp, Instagram and Messenger all in one place — with Shopify order details right there. Response time dropped from hours to minutes.”
RNRohan Nair
E-Commerce Manager, Nova Lifestyle
Frequently asked questions
Which order events does Updatrr support for WhatsApp notifications?▾
Updatrr supports: order placed, payment confirmed, order shipped (with tracking number), out for delivery, delivered, and order cancelled. You can enable or disable each event individually.
Can I include tracking links in WhatsApp order updates?▾
Yes. Updatrr pulls the tracking number and courier from Shopify and includes a tracking link in the shipment update message.
Will customers receive messages even if they haven't messaged us on WhatsApp first?▾
Yes, but only through approved WhatsApp Business API templates. Updatrr handles template approval as part of onboarding.
Related features
Ready to try it free?
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