Updatrr Feature
Unified Team Inbox — WhatsApp, Instagram & Facebook
Stop switching between apps. Manage every customer conversation from WhatsApp, Instagram and Messenger in one shared team inbox.
How it works
Three steps to get started
Connect your social accounts
Link WhatsApp Business API, Instagram and Facebook Messenger to Updatrr in minutes.
All conversations in one place
Every inbound message from all channels flows into the Unified Inbox, with Shopify order context inline.
Assign, reply and close faster
Assign conversations to team members, use AI-suggested replies, and close tickets — without switching tools.
Why Updatrr merchants love it
- ✓
WhatsApp, Instagram DMs and Facebook Messenger in one view
- ✓
Shopify order details visible on every conversation
- ✓
Assign chats to teammates and track workload
- ✓
AI-suggested replies reduce response time
- Hours → Minutes
average response time reduction
“The unified inbox is a game changer for our support team. WhatsApp, Instagram and Messenger all in one place — with Shopify order details right there. Response time dropped from hours to minutes.”
RNRohan Nair
E-Commerce Manager, Nova Lifestyle
Frequently asked questions
Does the team inbox show Shopify order information automatically?▾
Yes. When a customer messages you, Updatrr looks up their phone number or email in Shopify and displays their order history, current order status and lifetime value right next to the conversation.
How many team members can use the Updatrr inbox?▾
The Pro AI plan supports up to 10 team members. Smaller teams can start on Growth or Pro plans.
Can I filter conversations by channel, agent or status?▾
Yes. The inbox has filters for channel (WhatsApp / Instagram / Messenger), assigned agent, read/unread status, open/closed, and 'needs attention' flag.
Related features
Ready to try it free?
600+ Shopify merchants trust Updatrr. Start your 7-day free trial — no credit card required.