Updatrr Feature
Automate COD Confirmation on WhatsApp & Cut Returns
Send automatic WhatsApp confirmation requests for every COD order — so you only ship to customers who actually want their order.
How it works
Three steps to get started
COD order placed on Shopify
Updatrr instantly detects new Cash on Delivery orders in your store.
WhatsApp confirmation sent
The customer receives a WhatsApp message asking them to confirm or cancel the order before it ships.
Ship only confirmed orders
Updatrr updates Shopify based on the customer's response — reducing RTO and wasted logistics costs.
Why Updatrr merchants love it
- 60%
COD confirmation rate achieved by Updatrr merchants
- ✓
Catch fake or accidental COD orders before they ship
- ✓
Address verification in the same WhatsApp conversation
- ✓
Auto-retry for customers who don't respond
- ✓
Integrates directly with Shopify order management
“COD confirmation used to be a daily headache. Now Updatrr handles it automatically and our RTO dropped by half. Setup took less than 20 minutes.”
MPMeera Patel
Operations Head, Kasturi Organics
Frequently asked questions
What happens if a customer doesn't respond to the COD confirmation?▾
Updatrr automatically sends a follow-up message after a set delay. You can configure how many retries to send and what to do with unconfirmed orders (hold, cancel, or ship anyway).
Can I customize the COD confirmation message?▾
Yes. All WhatsApp templates in Updatrr are fully customizable with your brand name, order details and custom copy — subject to WhatsApp Business API template approval.
Does COD confirmation work for all Shopify payment gateways?▾
Yes. Updatrr detects Cash on Delivery orders regardless of which payment gateway you use on Shopify.
Related features
Ready to try it free?
600+ Shopify merchants trust Updatrr. Start your 7-day free trial — no credit card required.