Updatrr Feature
WhatsApp Customer Support for Shopify — AI + Team Inbox
Let AI handle routine queries and automatically escalate complex issues to your team — all in one WhatsApp inbox built for Shopify merchants.
How it works
Three steps to get started
Customer sends a support query on WhatsApp
The customer asks about their order, return, refund or any product question via WhatsApp.
AI resolves it instantly
Updatrr's AI looks up the order in Shopify and replies with status, tracking information or answers — in seconds, any time of day.
Complex queries routed to your team
When the AI cannot resolve it, the conversation is assigned to the right team member in the Unified Inbox — with full order context visible.
Why Updatrr merchants love it
- 80%
of support queries resolved by AI without human involvement
- ✓
AI reads live Shopify order data to answer 'Where is my order?' instantly
- ✓
Shared team inbox — assign, reply and close tickets from one place
- ✓
Auto-route queries by type: returns, refunds, product questions
- ✓
Works 24/7 even when your team is offline
“The unified inbox is a game changer for our support team. WhatsApp, Instagram and Messenger all in one place — with Shopify order details right there. Response time dropped from hours to minutes.”
RNRohan Nair
E-Commerce Manager, Nova Lifestyle
Frequently asked questions
Can the AI answer 'Where is my order?' questions automatically?▾
Yes. Updatrr's AI has live access to your Shopify order data. When a customer asks about their order, the AI looks up their order by phone number and replies with the current status, tracking number and estimated delivery — without any human involvement.
How does Updatrr route complex support tickets to the right team member?▾
You can set up routing rules based on query type, language or customer segment. When the AI escalates, the conversation is assigned to the right agent with the Shopify order context already visible alongside the chat.
Does WhatsApp customer support replace my existing helpdesk?▾
Updatrr is purpose-built for Shopify merchants who want to move support to WhatsApp — where customers already message. Many merchants find they no longer need a separate helpdesk once support is centralised in Updatrr.
Related features
Ready to try it free?
600+ Shopify merchants trust Updatrr. Start your 7-day free trial — no credit card required.