Updatrr Guide
How to Create a WhatsApp Chatbot for Your Shopify Store (No Code)
A WhatsApp chatbot handles order status queries, product questions and return requests automatically — freeing your team for complex issues. Here's how to set one up in under 30 minutes.
A WhatsApp chatbot for Shopify answers the questions your team handles manually dozens of times a day: 'Where is my order?', 'What's your return policy?', 'Do you have this in size M?'. Setting one up used to require developers and API knowledge. With Updatrr, it takes 30 minutes and zero coding.
Key Takeaways
- ✓A WhatsApp chatbot can handle 80%+ of routine Shopify customer queries automatically
- ✓You need the WhatsApp Business API (not the free app) for chatbot functionality
- ✓Updatrr's no-code flow builder lets you set up a Shopify chatbot in under 30 minutes
- ✓The chatbot connects to live Shopify order data — it answers 'where is my order?' with real tracking info
- ✓Human handoff ensures complex queries always reach a real agent
What Can a WhatsApp Chatbot Do for a Shopify Store?
A well-configured WhatsApp chatbot handles: (1) Order status queries — fetches live tracking data from your Shopify store and answers instantly. (2) Product questions — answers FAQs about sizing, materials, ingredients, compatibility. (3) Return/exchange requests — guides customers through the return process and creates return requests. (4) Discount codes — sends current offers to customers who ask. (5) Human handoff — escalates complex queries to a human agent with full context.
Step 1: Get WhatsApp Business API Access
WhatsApp chatbots require the official WhatsApp Business API — the free WhatsApp Business app doesn't support automation. Install Updatrr from the Shopify App Store and follow the onboarding flow. Updatrr is a Meta Business Solution Provider and handles API access and phone number registration for you. The process takes 1-2 business days.
Step 2: Connect Updatrr to Your Shopify Store
After installation, Updatrr automatically syncs with your Shopify store — pulling in orders, products, customers and return requests. This is what allows the chatbot to answer live order status questions. No manual data entry or API configuration required.
Step 3: Configure Your Chatbot Flows in Updatrr
In Updatrr's AI Automation section, you'll find a visual flow builder. Pre-built templates cover the most common Shopify chatbot use cases. Customise the welcome message, add your brand FAQs, set escalation rules, and define when to hand off to a human agent. The chatbot uses your Shopify product catalogue for product questions and your live order data for tracking.
Step 4: Train the AI on Your Store's FAQs
Updatrr's AI chatbot learns from your FAQ content. Add your return policy, shipping timelines, size guide, and any other common questions. The AI uses this knowledge base to answer questions in natural language — no keyword matching or rigid decision trees required.
Step 5: Test and Go Live
Test your chatbot by messaging your WhatsApp Business number from a personal phone. Run through the most common queries. Adjust any responses that feel off. When ready, the chatbot goes live immediately — all new WhatsApp messages from customers are handled automatically.
Frequently asked questions
Does a WhatsApp chatbot require coding?▾
Not with Updatrr. The chatbot is configured through a visual flow builder and FAQ editor — no coding or technical knowledge required. If you can write a FAQ document, you can configure the chatbot.
Can the WhatsApp chatbot handle order tracking automatically?▾
Yes. Updatrr connects to your Shopify store and shipping providers. When a customer asks 'where is my order?', the chatbot fetches the live tracking information and responds with the shipment status and tracking link.
What happens when the chatbot can't answer a question?▾
The chatbot escalates the conversation to a human agent in the Updatrr team inbox. The agent sees the full chat history and the customer's Shopify order details — no context is lost.
Create Your WhatsApp Chatbot for Shopify
Updatrr's no-code WhatsApp chatbot connects to your Shopify store and handles order queries, product questions and returns automatically. 7-day free trial.